Product Support and Warranty Procedure
All of SSAIís are products are protected by a product support program which we feel is one of the best in the industry. The warranty is applicable to those verified defects or failures that may become apparent within thirty-six (36) months after factory shipment.
In the event a unit is found defective (fails Power On Self Test (POST)), SSAI provides exchange service via worldwide express delivery service. This service is provided free of charge for all in warranty units and at a modest cost for units past the warranty period/service time. A complete inventory is provided at the factory.
contacting SSAI for service, the information on the Product Return Form
will be required. The information is in regard to the unit, aircraft and owner.
accept our apology for any inconvenience. Call us Toll Free (in the US and
Canada) for service:
Or Contact Us by fax or e-mail.
you have any suggestions on how we can improve our products or services please
fill out the Customer Feedback. It may be sent via E-mail, fax or mail.
the Product Return Form and return with the failed unit per the following
part number with dash number of the unit.
Serial number of the fault unit.
Date of manufacture. Items 1
through 4 are on the unit's label.
???insert sample unit label
Aircraft type, serial number,
registration number and country of registration.
Reported compliant with faulty
Service requested: EXCHANGE or
PURCHASE NEW UNIT
Your information if you are not
the aircraft owner.
Shipping address to where the
EXCHANGE/NEW unit is to be returned:
Is unit IN WARRANTY? YES / NO ______
Date placed in service: ______________
Date of failure: ______________
If faulty unit is NOT IN
WARRANTY, please provide payment or credit card billing information:
VISA / MasterCard / AMEX
Check / Money Order
(US dollars only! Drawn on an American Bank.)
Pack the failed unit in the
original shipping container if available. If not, pack in a shipping box with at
least 2 inches (5 cm) of protective shipping materials on all sides, ENCLOSE the
Aircraft Systems Division (ASD) Return Form and send to:
Attn: Warranty Service
Simulation Systems and Applications, Inc. (SSAI)
Aircraft Systems Division
10460 Roosevelt Blvd., PMB #301 Dept WS
St. Petersburg, Florida 33716 USA
INSURED via Domestic Mail, International Airmail or Express Service.
You will receive an
acknowledgment from the factory of the receipt of your unit. The EXCHANGE/NEW
unit will be sent within 5 (five) business days after the failure has been
Please accept our apology for any inconvenience. Call us Toll Free (in the US and Canada) for service: